Refunds

Refunded automatically, in full

Credits reserved for a generation are returned the moment any of these happens:

• the model provider fails or is unavailable;
• the job exceeds its time limit;
• you cancel before it completes;
• a content check rejects the prompt, an upload, or the output;
• a plan limit, per-job ceiling or spend cap stops the job — in which case nothing is reserved at all.

You do not need to ask, and there is no minimum. The refund lands as non-expiring credits, whatever the reservation was drawn from.

Not refunded: credits you have already spent

Once credits are spent on a generation that completes, they are not refundable — including the generation you did not like. Each generation buys GPU time from a third-party provider the moment you start it. That compute is consumed and billed to us whether or not you keep the result, so there is nothing left to return.

You accept this explicitly at checkout, before any payment is taken, and we record that acceptance with its date and policy version. We would rather state it plainly here than argue it case by case later.

This is why the studio makes the cheaper path obvious: draft at the shortest duration on a fast model, keep the same prompt and seed, and only commit to length once the shot is working. It costs less per usable clip than generating long and hoping. The cost calculator shows the difference before you spend anything.

Subscriptions

Cancel any time; you keep access and the current period’s credits until the period ends, and you are not billed again. We do not pro-rate part-months. If you were charged for a period you did not use at all, write to us within 14 days and we will refund it.

Credit packs

Unused pack credits can be refunded within 14 days of purchase, less any credits already spent and less payment-processing fees, which are not returned to us. Once more than 20% of a pack has been spent, it is not refundable: the compute behind those credits was bought on your behalf and cannot be reclaimed.

Abuse

Buying credits, spending them on generations, and then requesting a refund or raising a chargeback for the same credits is fraud, not a refund request. Accounts doing so are closed, remaining credits are forfeit, and we submit the generation log, the timestamps, and your recorded acceptance of this policy to the card network.

We keep, for every purchase: what was bought, what was generated, when, and the version of these terms you accepted. That record exists so honest disputes resolve quickly and dishonest ones do not succeed.

Chargebacks

If something has gone wrong, email us first — we can usually fix it same day. A chargeback raised without contacting us suspends the account while the dispute runs, because the compute behind spent credits cannot be returned to us.

Refund requests: support@sedance.app. Include the generation id or the payment reference.